Calls arrive while your team is busy.
Give callers a way to book or leave a clear request while staff help the patients in front of them.
Illustrative scene, not a customer.
FOR DENTAL PRACTICE OWNERS
Give every patient call a clear next step.
Your front desk is welcoming a patient. The phone is ringing. Tomorrow’s appointments still need reminders. TyledHQ helps you set up AI reception to answer calls, book appointments, and keep patients informed by email and text.
Built around your office hours, appointment rules, and front-desk team.
01 / WHERE WORK GETS STUCK
Your reception team has more than one conversation to manage.
Booking takes another round of calls.
Offer available appointments using your agreed rules, and pass exceptions to your team.
Tomorrow’s patients need a reminder.
Send email and text reminders the day before, with a clear way to confirm or request a change.
02 / HOW IT COULD WORK
From the first call to tomorrow’s appointment.
Answer the call
An AI receptionist introduces itself, handles agreed office questions, and gathers the appointment request.
Book an available time
Check supported calendar availability and book within your appointment rules. Send requests outside those rules to staff.
Send the confirmation
Confirm the booking through the patient’s agreed email or text channel, using your office’s approved message.
Remind them the day before
Send the scheduled email and text reminders. Record replies and route changes or unanswered questions to your team.
- Call answered · booking requested
- Appointment booked · confirmation sent
- Day-before reminder scheduled
Example setup. We confirm phone, scheduling, and messaging connections before agreeing on what can run automatically. Illustrative appointment statuses, not patient records.
03 / A PRACTICAL FIRST STEP
Start with the reception work you repeat every day.
Begin with overflow calls, appointment booking, or day-before reminders. We map the process with your front desk and agree on what the AI handles and when a person takes over.
- Call coverage for the hours you choose.
- Booking rules for your appointment types and available times.
- Email and text confirmations and day-before reminders.
- A staff handoff for changes, exceptions, and questions.
You receive a clear scope, price, and setup plan before deciding to proceed.
THE RIGHT FIT
For practices that want more time with the patient at the desk.
A useful starting point is an office where staff regularly switch between welcoming patients, answering calls, checking the calendar, and sending reminders.
We review your practice software and existing reminder features first. Connections are confirmed during scoping.
04 / A PRACTICAL START
How it starts.
- 01
Walk us through reception
Tell us how calls, bookings, reminders, and appointment changes work today.
- 02
Agree on the rules
Choose call coverage, booking permissions, reminder timing, and the requests staff should handle.
- 03
Test one workflow together
Review sample calls, bookings, and messages with your team before the agreed workflow goes live.
THE DETAILS
Good questions.
Straight answers.
Can the AI answer calls after hours?
After-hours and overflow coverage can be part of the setup. We agree on coverage hours, the questions it can answer, and how callers reach your team when needed.
Can it book directly into our calendar?
Where your scheduling system supports the required connection and permissions, we can scope direct booking against available times. Otherwise, requests go to staff for confirmation. We verify this before making a proposal.
Can patients receive reminders the day before?
Yes, day-before email and text reminders can be included in the agreed workflow. We define patient contact preferences, message content, timing, and how confirmations or change requests reach your team.
Will it answer treatment questions?
Treatment questions go to your qualified team. The reception workflow handles agreed administrative tasks and follows your office’s handoff instructions for urgent calls.
How will patient information be handled?
We review the information each step needs, staff access, retention, and provider agreements with your practice before setup. Please use this inquiry form for business details only; do not include patient information.
Will we need to replace our current software?
We begin with your existing phone, scheduling, and messaging tools. The proposal identifies supported connections and any limitations before you decide.
What does it cost?
Pricing depends on call coverage, booking connections, messaging volume, and support. You receive the scope and price before deciding to proceed.
LET’S TALK ABOUT YOUR WORK
What would give your front desk more breathing room?
Tell us about calls, booking, or reminders at your practice. We’ll arrange a conversation about a practical first workflow.
Built by GSD Tech Solutions.